Customer Service Representative/Teller – Mocksville, NC

 
POSITION DESCRIPTION
 
Job Title:                    Customer Service Representative/Teller – Mocksville, NC
Reports To:                Branch Manager
FLSA Status:             Non-Exempt
 
Summary:       Customer Service Representatives (CSR’s) serve as the Bank’s primary front-line customer service representatives and are responsible for creating a welcoming environment and impression for our customers. Key job functions include account and service origination and maintenance as well as responding to customer inquiries by telephone and in person.
 
Essential Duties and Responsibilities include the following.  Other duties may be assigned.
 

• At Skyline National Bank, our core values are Smart, Kind, Young-at-heart, Local, Inspired, Nonconforming and Energetic. We look for ways to be “always our best.” As a member of our team, you do important work. You craft an experience, aim for the sky, set a high standard and look for ways to set your bar ever higher.

• Interacts with customers to obtain information and explain available financial services such as savings and checking accounts, individual retirement accounts and certificate of deposits, responsible for opening these accounts for customers. May present funds received from customer to teller for deposit and obtain receipt for customer.

• Assist customers in obtaining debit cards.

• Enters customer information on system.

• Answers customer questions and investigates and corrects errors, reviewing customer and establishment records.

• Rents safe deposit boxes and admits customers to safe deposit vault.

• Prepares wire transfer requests.

• Cross-sell bank product and services based on customer needs including making referrals to our internal business partners, mortgage, investment services, and merchant services.

• Performs teller duties as needed.

• Scan daily transactions from teller line as needed.

• Responsible for knowledge of and compliance with all applicable laws, regulations, and bank policies and procedures that pertain to this position, including but not limited to the Bank Secrecy Act.  In addition, participation is required in any training necessary to achieve a thorough understanding of how these laws relate to the responsibilities of the position.

• Completes assigned training and complies with all cyber and information security policies and procedures.

• Regular and reliable attendance is needed to perform the essential functions of this job.
   

Skyline National Bank offers excellent benefits such as Medical, Dental, Vision, Disability Insurance, paid holidays, paid time off as well as a 401(K) Plan with match.
Interested candidates can apply by emailing a resume to the Human Resources Department at hr@skylinenationalbank.com.
Skyline National Bank is an EOE, AA and E-Verify Employer.